News

All news about CMDBuild READY2USE

The version 2.2 CMDBuild READY2USE has been released.

This version of CMDBuild READY2USE  includes new features for both IT operators (CMDBuild interface) and service end users (Self-Service Portal).

The most important interventions concern:

  • possibility to manage the “Customer Satisfaction” following the resolution of a ticket, with the insertion, in the automatic email notification of the ticket closure, of the link to a page in the Self-Service Portal where assigning a vote and reporting a comment;
  • possibility to configure the automatic closing of a ticket in “Closing status” after a preconfigured number of days, with sending an email notification to the requester;
  • automatic updating of the list of services assigned to a user, following the opening of the Request for enabling/disabling services through the Self-Service Portal;
  • extension of the Asset Management process with the management of consumables (by quantity rather than by name for each asset);
  • completion of the Asset Management process with the possibility of configuring an acceptance step by the assignee of the new assets received, via a page in the Self-Service Portal;
  • extension of the connector with the AWS cloud virtualization system (Amazon Web Services), with synchronization of information relating to databases and disks;
  • activation of a new dashboard on the progress of the SLAs;
  • activation of a new dashboard on Customer Satisfaction summary;
  • activation of a new dashboard on statistics about the Change Management process;
  • creation of new custom pages for configuring the parameters and groups for opening processes;
  • graphic review of reports.

It has been then redesigned the part relating to the management of the Knowledge Management, now structured in “Topics” nested at multiple levels, which can be categorized, updated by authorized users and can be consulted in an optimized form. The KB is now connectable to any type of CI (Configuration Item) and to any IT Service Management process.

The new CMDBuild READY2USE 2.2 version uses the current CMDBuild 3.3.2 core version as base platform.

September Newsletter is available with the latest news and roadmap on the project CMDBuildCMDBuild READY2USE and openMAINT

You can subscribe here to receive next issues in your email account.

On October 14th 2021 at 4.00 PM (CEST time) we will introduce the the Asset Lifecycle & Asset Management functional area in CMDBuild READY2USE

At the end of the webinar our technicians will answer to your questions.

See the details and how to subscribe

Tecnoteca has obtained the ISO 9001:2015 Certification.

It is an important goal, congruent with the constant growth of the Company.

A confirmation of the quality of internal process management, which is reflected in the Products and Services offered to Customers.

On September 16th 2021 at 4.00 PM (CEST time) we will introduce the CMDBuild Mobile APP.

At the end of the webinar our technicians will answer to your questions.

See the details and how to subscribe

July Newsletter is available with the latest news and roadmap on the project CMDBuildCMDBuild READY2USE and openMAINT

You can subscribe here to receive next issues in your email account.

On June 17th 2021 at 4.00 PM (CEST time) we will introduce the the Service Desk functional area in CMDBuild READY2USE

At the end of the webinar our technicians will answer to your questions.

See the details and how to subscribe

May Newsletter is available with the latest news and roadmap on the project CMDBuildCMDBuild READY2USE and openMAINT.

You can subscribe here to receive next issues in your email account.

On May 20th 2021 at 4.00 PM (CEST time) we will present the new features of CMDBuild 3.3.2 version.

At the end of the webinar our technicians will answer to your questions.

See the details and how to subscribe

The version 3.3.2 of CMDBuild ha been released.

The new main features are the following:

  • possibility of searching on the categories and on the metadata associated with the documents attachedto the data cards;
  • possibility to set permissions on attached documents different than those of the class they belong to;
  • possibility to download a zip file with all the attachments of a card;
  • possibility of saving in the user preferences the sorting of the columns in the grids;
  • export of process data as well as classes data;
  • possibility in the filters on the processes to select the current step;
  • email signature management;
  • enabling of the contextual menu in the map page.

It has also been refactored the authentication features with:

  • plugin management of the different SSO authentication available (CAS AD/LDAP, SAML 2.0, ADFS 4, OAUTH2 KEYCLOAK, etc.);
  • possibility for the user to choose one of those enabled at the login;
  • authentication on the APP with the same methods as authentication on the standard interface;
  • possibility of consulting in the Administration Module the active authentication methods and the parameters set for each.


Finally, some slowdown points reported on version 3.3.1 have been resolved.

The CMDBuild APP has been updated to the new version.

March Newsletter is available with the latest news and roadmap on the project CMDBuildCMDBuild READY2USE and openMAINT.

You can subscribe here to receive next issues in your email account.

On March 18th 2021 at 4.00 PM (CET time) we will introduce CMDBuild READY2USE an explore the Configuration Management module.

At the end of the webinar our technicians will answer to your questions.

See the details and how to subscribe

On February 18th 2021 at 4.00 PM (CET time) we will present the new features of CMDBuild 3.3.1 version.

At the end of the webinar our technicians will answer to your questions.

See the details and how to subscribe

January Newsletter is available with the latest news and roadmap on the project CMDBuildCMDBuild READY2USE and openMAINT.

You can subscribe here to receive next issues in your email account.

The version 3.3.1 of CMDBuild has been released.

The most important new functionality concerns the possibility to visually create views with joins between CMDBuild classes connected through “domains” (types of relationships). Here you can find more information about this. The functionality has been developed with the contribution of IZSAM Istituto Zooprofilattico Sperimentale dell'Abruzzo e del Molise (Experimental Zooprophylactic Institute of Abruzzo and Molise).

CMDBuild 3.3.1 includes as well the following new features:

  • possibility of including dynamic images in reports, useful for publishing photographs stored in the document system, creating QR codes, etc.;
  • full text search in files attached to a data card (both in the Attachments TAB and in the advanced search function);
  • new operators in the advanced search on classes and the possibility of using filters in the search through relationships;
  • improvements in dashboards (opening the chart in a popup, downloading the chart in PNG format);
  • display of some types of attachments directly in the browser (PDF files, text formats such as TXT and CSV, images);
  • possibility to consult in the 3D viewer also IFC entities not imported into CMDBuild;
  • contextual help that can be differentiated for each step of the workflow;
  • tooltip on the cells of the data grids;
  • global search in the Administration Module on classes and attributes and on Lookup lists;
  • import of CSV files with multiple keys (new configuration in the Administration Module function);
  • new ADFS 4 and SAML 2.0 authentication modes. SAML 2.0 functionality has been developed with the contribution of Schneider Electric USA;
  • possibility to use the Attachments and Email widgets also in the first step of the workflow;
  • ability to navigate between classes using any “custom page” configured in CMDBuild instead of the standard forms generated by the system.

November Newsletter is available with the latest news and roadmap on the project CMDBuildCMDBuild READY2USE and openMAINT.

You can subscribe here to receive next issues in your email account.

 "CMDBuild" is the new Mobile APP realized with the aim of executing, through tablets and smartphones, the main features of CMDBuild, openMAINT and CMDBuild READY2USE.

The Mobile APP "CMDBuild" implements the main functionalities of the desktop interface:

  • login (with groups and tenants choice)
  • cards management
  • processes management (with widgets)
  • reports
  • views
  • attachments
  • relations
  • search and filters
  • customizable menus (included hierarchical navigation)
  • multi-language support
It is also possible to configure custom pages, widgets and contextual menu items for the simplified management of some operations.

You can even apply additional features that are not available in the desktop interface:

  • taking pictures and filing them in the CMDB as attachments
  • automatically reading Barcodes and QRcodes when opening the related card

     

    The mobile APP "CMDBuild” can be use for:


    and with the devices: 

    To activate to the app you need to subscribe to the maintenance service.

    September Newsletter is available with the latest news and roadmap on the project CMDBuildCMDBuild READY2USE and openMAINT.

    You can subscribe here to receive next issues in your email account.

    The new version CMDBuild READY2USE 2.1 has been released, with new features and based on the core code of CMDBuild 3.3.

    One of the main news of the  CMDBuild READY2USE 2.1 version concerns the introduction of a specific support for the Asset Manager in keeping under control the quality of the information stored in the CMDB.

    By defining the appropriate metrics, it will be possible, through a specific dashboard and some reports, to check the excessive “seniority” of the data (index of infrequent updates) and their possible incompleteness (information classified as important, not valued). It is also possible for the administrator to configure and differentiate the metrics parameters through a dedicated user interface.

    The following further main improvements are also present:

    • extension of the hardware catalog (models associated with asset cards);
    • improvements in the asset handling process (new reason for return from maintenance, evidence of the current operator, better integration with the Request Fulfillment process, new user interface to configure specific attributes to be filled in for the different types of assets);
    • review of SLA controls in the provision of services to users and implementation of a new control dashboard;
    • rewrite of the sync connector with VMware (now supports vCenter 6.7);
    • refactor of the sync connector with Zabbix, to collect and store information on faults and to start Incident Management processes;
    • new connector with Microsoft SCCM, for the synchronization of workplaces data.

      The version 3.3 of CMDBuild has been released.

      The new version includes:

      • the new features for the Document Managemen;
      • possibility to insert in the menu, hierarchies of data cards with configurable filters;
      • retrieve of the massive modification function of the data cards, and implementation of the new mass cancellation function;
      • improvements in the user interface: page help in data cards and processes, possibility of presenting some groups of attributes closed by default, opening in full screen mode of the HTML editor for text-type attributes, sums in the Master Detail pages;
      • extension of import/export templates and automatic task system to configure and automate the import of DWG floor plans and IFC BIM models;
      • improvements in the CSV/Excel files import/export templates, with import in ADD mode, use of the current filter in the export, formatting of dates and numbers, TAB separator;
      • new dashboard as the initial page of the Administration Module with indicators on the entities configured, the volume of data present, the growth trend, active services, etc.;
      • retrieve of the task for the scheduled sending of emails with reports attached;
      • new permissions on custom pages, custom components and GUI controls;
      • new authentication methods based on the OAuth 2.0 and ADFS4 standards:
      • Indonesian and Polish localization