References and case studies

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Chamber of Deputies of the Italian Parliament (Italy)

In the IT Department of the Chamber of Deputies of the Italian Parliament, we provide IT services to three classes of users: A. to the 630 deputies, to whom we deliver many IT services (among these for example there is the electronic vote in the Chamber); B. to citizens, in fact we ensure the flow of information that goes from the Parliament to the Italian citizens, to inform about the parliamentary works and to achieve democratic transparency; C. to other departments of the Chamber, like Assembly, Permanent Commission, Research Department, Human Resources Department, Library, etc.

It the IT Department of the Chamber of Deputies we have a staff of about 50 internal employees plus about 90 technicians in outsourcing, we deliver about 200 IT Services to our users, we have about 3.000 PCs, 137 physical servers and 450 virtual serves, 60 Terabyte of storage. The annual budget is about 18 million Euro. Our users are located in 7 buildings, where we manage 254 network devices and 184 Wi-Fi access points, we have 2 computer rooms and 2 internet connections.

I’m Carlo Simonelli, Head of Office of IT systems, networks and PCs in the Chamber of Deputies of the Italian Parliament, and during the CMDBuild DAY 2016 I would like to illustrate the standard and the models we apply in order to use CMDBuild and to deliver quality information services for our users.

Since 1996 I have been asked in several occasions to prepare requests for tenders for the outsourcing of IT operations. Tenders were based on ISO 9001, as quality standard. In 2007 everything changed, I heard that in Parliaments of northern European countries, colleagues of IT Departments were adopting a method called ITIL, that was considered miraculous, almost magical. I studied it and then I became a strong supporter of this methodology, proposing to everyone in the IT Department to follow ITIL Foundation courses. ITIL processes were used in tenders and contracts for operation management and user support, SLA and KPI were also better stated, outsourcers were requested to operate following ITIL processes for operational activities, ITIL Service Catalogue was implemented, IT Services were defined, Service Owners and Service Managers were appointed.

In 2010 we began implementing the use of CMDBuild for the configuration management database and the Service Catalogue. We have all our services described in our Service Catalogue, which is published for our users in the intranet portal.

At the beginning of the project, for historical reasons, we used a proprietary software for the Incident Management and the Request Fulfilment processes; now we started the process of migrating also these two processes in CMDBuild. And we decided to take advantage of CMDBuild READY2USE, adopting this solution, also to shorten the duration of the migration project.

The migration project from the proprietary software to CMDBuild READY2USE is realized following the Prince2 Project Management Method, and we plan to accomplish it thanks to the support of Tecnoteca specialists by the end of this year.

We will use CMDBuild READY2USE for Service Desk functions, implementing the Request Fulfilment and the Incident Management workflows, then we will implement also Connectors, with Chamber LDAP, for synchronizing the user registry, and with the Chamber Inventory Database, which contains inventory numbers, locations and description of assets. We will also make an extensive use of the reporting and the dashboards functionalities.

See the complete speech of Mr. Carlo Simonelli at CMDBuild DAY 2016