Events

Webinars, meeting and conventions about CMDBuild READY2USE

CMDBuild READY2USE Service Desk

Date

17 June

Time

from 04:00 PM to 05:00 PM

CMDBuild READY2USE Service Desk

Webinar: Service Desk module in CMDBuild READY2USE

CMDBuild READY2USE Service Desk

Date

17 June

Time

from 04:00 PM to 05:00 PM

CMDBuild READY2USE is the CMDBuild vertical solution for the IT Governance management.

During the webinar Tecnoteca experts give an overview of the Service Desk functional area: 

  • Ticket summary custom page for the Service Desk operators;
  • Incident Management processes, escalation to specialists and between multiple helpdesks;
  • Request Fulfilment to manage requests for information and service requests;
  • Change Management opened from an Incident or by a Specialist;
  • Problem Management to analyze recurrent Incidents;
  • Workorders management for Request, Change and Problem;
  • Reports and dashboards to view statistics related to the Service Desk;
  • Self-service portal available for non-technical users.

Video registration